Position Title: Workforce Advisor — EARN/WIOA
Reports to: Workforce Advisor Team Lead -EARN/WIOA
Summary: Assesses customer's workforce readiness and provides workforce coaching services
Maintains a working knowledge of WIOA and/or TANF and the PA Department of Human Services regulations.
Ensures effective, accurate and coordinated communications with County Assistance Office personnel.
Networks and establishes working relationships with appropriate personnel at the County Assistance Offices, Community Agencies, Mental Health and Drug and Alcohol Organizations and other agencies as needed.
Prepares periodic written reports, both statistical and narrative.
Participates in Team Lead/supervisory meetings, unit meetings and division meetings on an ongoing basis.
Participates in contract compliance and achievement of program goals.
Participates in additional programmatic and agency-wide activities as assigned.
Participates in the implementation of PA Career Link Center Standard Operating Procedures.
Meets regularly with participants face-to-face, career coaching, job matching, and training enrollment.
Develops and maintains accurate and complete case records in CWDS, Client Track, and Excel.
Verifies placements, eligibility documents, and program completions.
Provides resume assistance and workshop referrals as needed for client professional development.
Conducts intake interviews, mock interviews, and orientation sessions.
Provides excellent, prompt, and staff assisted customer service to customers referred to and served by their program (EARN/WIOA).
Provides timely and accurate communication to appropriate partners.
Serves as the "workforce advisor" for assigned customers and meets the regulatory requirements for eligibility, participation, case notes and follow up services, regarding employment, retention, and termination.
Works with the Integrated Job Development Team and its job developers to transition customers to appropriate employment within identifiable time period.
Assists all Center customers in any of the welcome, skills and employment functions and exhibits flexibility as they are arranged by Team Leaders/Supervisors to confirm a smooth customer flow.
Assists Center customers in the CRC by assessing each person’s proficiency with using computers, assisting them to register for Job Gateway online or, if necessary, on paper.
Recommends, promotes and schedules Center services for customers
Provides program specific services including (where applicable) assessment, support services, incentives and individual Employment Plan development.
Connects assigned customers to the Center services continuously to assure positive outcomes.
Contributes to the attainment of Center-wide and program specific performance metrics and success indicators, including Activity Compliance Rate (ACR), Placements and Increased Hours Worked.
Assists customers in becoming job ready by addressing their personal challenges, including needed supportive services such as childcare, transportation, work clothing and counseling
Assists customers with accessing resources in the community that will meet their needs
Provides advice to customers on job finding and skill development to assist them to become more competitive in the job market.
Communicates effectively by responding to inquiries and requests by established deadlines;
Collaborates with center staff to troubleshoot and resolve problems.
Reviews pre-employment requirements for all positions with participants for job search and or current openings.
Inputs all data into required databases regarding customers
Maintains the integrity of all customer information, including electronic, hard copy and filing systems.
Reviews customer files for accuracy and compliance on a regularly established basis, ensuring that all required documents are completed, up to date, and in the file.
Keeps accurate statistical reports and customer forms.
Develops customized job search plan for each job seeker assigned.
Prepares periodic written reports both, statistical and narrative, as assigned.
Contributes to the team effort by assuming other job-related duties as required.
Bachelor’s degree preferred or two years college with a minimum of 2 years of human service/ case management experience required.
Demonstrated ability for problem-solving and working in collaboration with a variety of customers.
Proficient in MS Office applications (Word, Excel, PowerPoint and Visio).
Willingness to work a flexible schedule, including evenings and Saturdays.
Some inner city travel may be required
Adhere to the corporate Code of Conduct and Professional Ethics
Equal Opportunity Employer
*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.
Since 1971, SER Metro-Detroit has consistently maintained a high-performance record in the skills training and placement of consumers into unsubsidized employment in the private sector and in providing employers with a diverse, qualified workforce. The means by which our mission of cultivating a qualified, skilled and adaptable workforce for metropolitan Detroit and the global economy is reflected in our name: SER: Service, Employment, and Redevelopment.
SER Metro-Detroit works to give each consumer of services the resources needed to create a life of self-sufficiency and self-fulfillment. SER program mix includes: literacy and education, job readiness skills training, occupational skills training, vocational skills training, job seeker and employer services, welfare reform programming, economic and community development, employment, and extensive youth programming. The services delivery system includes the active participation of the public and private sectors, education, and government.
SER Metro-Detroit staff of committed individuals is a major asset to those whom we serve, as is the network of business partners, human services agencies, faith-based organizations, workforce development partners, educators, employers, state and government agencies and other stakeholders.
Please visit our website http://sermetro.org/about-ser/
SER Metro-Detroit is an equal opportunity employer funded in part by the Michigan Department of Career Development and the Detroit Employment Solutions Corporation.
SERCO, INC- SER Metro-Detroit's subsidiary company
To learn more about SERCO, please visit our website at www.sercohq.com
Location/Region: Philadelphia, PA (US)