Establish and maintain customer relationship and customer orders/releases. Facilitate between outside sales, the customer and the division.
Customer Service Manager
ESSENTIAL JOB FUNCTIONS
Maintain highly accurate customer open order reporting.
Manage customer purchase orders and releases.
Accurately transfer data from purchase orders and releases to manufacturing.
Maintain constant contact with purchasing to ensure raw material and outside requirements for customer schedules are met.
Work with Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been estimated and quoted, changes are reviewed accurately and timely, and new quotes are being processed to meet customers’ demands.
Working with outside sourcing to secure completion dates for various operations.
Receive and process customer’s requests for quotes.
Verify customer orders reflect the correct price and timing as was quoted.
Ensure customer’s releases are in line with established release policies for the desired quantities. This is an extension of maintaining acceptable inventory levels.
Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.
Establish, maintain, update, and provide an accurate part history.
Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.
Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently.
Effectively manage customer communications, (phone, email, etc.) to ensure satisfaction.
SKILLS and ABILITIES
Strong communication and presentation skills.
Must be an analytical thinker.
Knowledge of Microsoft Office.
Highly organized and detail oriented.
EDUCATION and EXPERIENCE
MW Industries, Inc. (MWI) is comprised of 23 locations and is headquartered in Rosemont, Illinois. It is the largest and most diversified specialty spring and fastener manufacturer in the United States. Through decades of growth, innovation and dedication, MWI is a world-class supplier of springs, fasteners and metal stampings from spring tempered materials. The Alantic Spring Division is a full-range manufacturer of custom springs, clock springs, flat springs, shaped wire springs, wire forms and assemblies. This expert provider of custom-focused manufacturing solutions is highly dedicated to the on-time delivery of quality, cost-effective parts.
Location/Region: Ringoes, NJ (US)