Audit Manager (Vehicle Inspection Compliance)
We are hiring
colleagues with an entrepreneurial spirit who thrive on professional challenges
in a high energy environment.
auditing approximately 8,000 reports generated by 12+ Overt Quality Assurance
officers annually for compliance and accuracy
auditing staff by managing 12+ remote Overt Quality Assurance officers;
supplying auditors with needed equipment and supplies; addressing auditor
concerns; performing auditor reviews, auditor performance evaluations; ensuring
safety and quality assurance policies by evaluating and maintaining them; by providing
input on ways to enhance procedures and policies
professionalism and efficiency; ensuring a sustained staff training program
Keeps a positive
attitude amongst subordinates and fellow employees; maintains good employee
morale by providing feedback, encouraging and aiding in employee professional
Contributes to a
team effort by conducted Overt staff meetings; written agendas for auditor
meetings; attending manager meetings (when required); attending and speaking at
industry meetings; assisting Region Manager with accounts payable
by assisting with investigations and audit issues; acting as liaison with
stations and equipment manufacturers; performing complaint resolutions.
Professionally dealing with consumer complaints against fraudulent activities
or auditing staff investigations
ways to reduce cost; innovative processes
providing monthly reports on auditing activity, auditing staff activity and
other program required reporting
operations by performing and/or tracking inspection station suspensions,
analyzer lockouts and revocations of inspection licenses; acting as an Overt
Auditor or Hearings Examiner on an as needed basis; performing Q/A on station,
audit, station closeout files and online auditing system
operations by reviewing auditor reports, checking for errors and forwarding to
confidence and protects operations by keeping information confidential
Manager role, in the event of Region Manager absence
Contributes to a
team effort by accomplishing assigned ad hoc tasks, as needed
4 year degree preferred or equivalent related work
Minimum 8+ years of related work
experience with minimum 2+ years in a lead or management capacity.
Previous mechanical experience;
automotive and emissions inspection knowledge preferred.
Previous experience in law enforcement,
automotive service inspection, insurance adjustment highly preferred.
Good communication, written, people and
management skills; computer skills; problem-solving ability; ability to speak
and present required.
Complete knowledge and understanding of
vehicle inspection regulations. Process Overt audit reports.
Clearly understand audit data and station data.
Evaluations and recommendations of
audit staff, including salary adjustments, audit resource allocations, issue
resolution. Identify audit equipment needs.
Location/Region: Harrisburg, PA