Processes customer orders in a timely and professional manner whether received via phone, fax, or email by confirming pricing and inventory availability to ensure order accuracy.
Processes direct ship product orders for non-stock items by ensuring timely placement of purchase orders to vendors – this involves working with JMI purchasing department.
Coordinates customer standing order file to ensure timely release of orders in conjunction with specified delivery schedules and truck routes.
Provides support to customers by monitoring delivery schedule to ensure customer’s orders are fulfilled on a timely basis.
Responds to customer requests concerning credit or product returns.
Initiates customer requests for proof of delivery.
Resolves any customer invoicing disputes through contract department
Maintains relationship with core customers; anticipating needs and knowing customer specific characteristics.
Communicates in a professional and thorough manner with all customers, sales reps, corporate staff, vendors, distribution and warehouse personnel.
Improves customer service satisfaction by integrating customer issues with internal departments ( ie: sales, purchasing, distribution, pricing ) to ensure timely and complete issue resolution.
Demonstrates behaviors consistent with the Company’s vision, and mission, Values in all interactions with customers, co-workers and suppliers.
Complies with all company policies, procedures and safety standards.