· Focus on calling on customers for loaner returns
· Will have about outbound calls (30 or so/day), and taking inbound calls (approx. 30/day)
· Notify credit manager if the customer fails to respond and of any other related problems
· Review and release sales and service orders/contracts on hold
· Review customer holds/blocks as necessary
· Work closely with customer service departments and sales representatives to resolve billing disputes, pricing issues, or other items that may be resulting in non-payment.
· Update credit manager with call log reports and other reports as required.
· High school diploma or its equivalent and 3-5 years of high volume call center experience
· Strong analytical thought process abilities and attention to detail
· Strong interpersonal and communication skills, and the ability to interact with customers, customer service representatives, sales representatives, and vendors
· Basic skills in Microsoft Excel, and Word.
· SAP experience required, experience working with MAS 90 preferred
· Ability to work in a fast paced environment
With twenty seven years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.
To apply online for our career opportunities go to our job board. http://jobs.spectrumstaffingusa.com/
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
For pertinent articles related to career advancement and HR issues see our blog:
Location/Region: Park Ridge, NJ